Survey on patient safety reporting and learning culture in pharmacies

Survey on patient safety reporting and learning culture in pharmacies

April 15, 2019

The Company Chemist Association (CCA) hosts the Community Pharmacy Patient Safety Group. The group have recently launched an anonymous survey open to all pharmacists, pharmacy technicians and all other pharmacy team members across the UK. It aims to capture honest opinions on current patient safety incident reporting and learning processes in community pharmacies. The survey seeks insight on barriers to reporting and learning from incidents, as well as thoughts on safety culture. You may recall the group carried out a similar survey in 2015-16.

Janice Perkins, Chair of the Community Pharmacy Patient Safety Group, has said: 

“Patient safety is a fundamental consideration for every member of a pharmacy team. It is vital that these professionals have the opportunity to share views and knowledge around how current processes or culture can impact safe patient care. We are launching this survey to help identify any obstacles to open discussions taking place when things go wrong. We would also like to understand how the criminal defence for inadvertent dispensing errors, which became law around this time last year, has impacted practice and culture on the ground.”      

The survey is available at It takes 5-10 minutes to complete and will close on Friday 10 May 2019. The Community Pharmacy Patient Safety Group will share information on the survey’s findings later this year.

If you have any questions or would like further information, please don’t hesitate to get in touch using


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