New medicine service: improving quality and getting it right

New medicine service: improving quality and getting it right

August 9, 2018

Have you completed your Self-assessment of readiness for community pharmacists form so you can deliver the new medicine service (NMS)?

Do you know how you can deliver an effective patient-centred new medicine service (NMS) in your practice and improve the quality of care for your patients?

Keeping up to date with pharmacy service delivery can be a challenge! Our e-course, New medicine service: improving quality and getting it right 2018, will give you an understanding of the purpose and scope of the NMS. It will help you to look at the practicalities of running the service in your pharmacy while supporting you and the pharmacy team to deliver a patient-centred, high-quality NMS. By the end of this course you will:

  • have the key knowledge, skills and behaviours to support target groups of patients prescribed anew medicine for the first time
  • feel confident in completing your Self-assessment of readiness for community pharmacists form
  • be ready to deliver a high-quality NMS that really makes a difference to patients.

More about this course:  During this online course you will be part of an active learning community as you learn. You will take part in thought-provoking discussion forums with colleagues while working through learning tasks such as listening to podcasts, watching videos, completing quizzes and reading materials – all at a time and place convenient to you. Completion of a reflective journal will assist you in your continuing professional development and support you in reflecting on and developing your current practice.

The course starts Monday 10 September 2018.

What will I learn during the course? The learning content is structured over six weeks to allow you to plan your learning. We estimate that you will probably need to commit to three to four hours of learning each week.

Course overview This module gives you all the background information to the e-course content and has some useful hints and tips on how to work through the course.


1 and 2

The first two weeks will provide you with knowledge of the background and evidence base that supports the development of this service and a greater understanding of the adherence issues patients face. You will start to think about how you can effectively prepare for and deliver this service and show that pharmacy can be a key player in influencing patient outcomes.
Week 3 We will aim to put all the pieces of the jigsaw together and support you in reflecting on how you will run this service in your pharmacy.
Week 4 Here we cover the four patient groups that access the NMS. We will help you to assess your current knowledge around specific groups of conditions and medicines and signpost you to appropriate resources to meet your personal learning needs.
Week 5 We will support you in updating your knowledge around adverse drug reactions and drug interactions to prepare you for your NMS consultations.
Week 6 You will consider how you will run an effective, quality-driven service in your pharmacy by completing an action plan for service implementation and ensuring you deliver a high-quality NMS.

What other advantages are there to this type of course? By participating in an active online learning community you can share ideas of best practice and engage in discussions with colleagues. There will be support from an online tutor who will be available for questions and will monitor some of the interactive activities to help stimulate discussions. Live conference question and answer sessions will be available at points during the course so that you can engage in problem solving with colleagues.

When does it start? The course starts Monday 10 September 2018.There are limited places available, so book your place on this course early! Booking will remain open for the live course for two weeks after the start date.

Is there a fee for the course? This course is funded by Health Education England and is free for registered pharmacists delivering NHS services in England, it is also open to pre-registration pharmacists.

How do I book on? Booking on to this course is just like accessing any other programme on our website.

  • Log in to CPPE at: and choose e-courses at the bottom of the home page.
  • Click on the New medicine service: improving quality and getting it right e-course and thenclick on Find out more and book a place.
  • Follow the instructions to register for the course.
  • Once you have booked your place you will be emailed a link to log on to the Canvas learningenvironment – the online platform used by CPPE to host e-courses.

New medicine service: improving quality and getting it right 2018 e-course.

Starts on Monday 10 September 2018.

Visit: and book your place today.

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