Community Pharmacy Consultation Service

Community Pharmacy Consultation Service

September 2, 2019

Community Pharmacy Consultation Service (CPCS) specification published and registration opens

  • The NHS CPCS will commence on 29th October 2019
  • Pharmacy contractors can now register to provide the service and claim the Transition payment supplement (£900 if claimed by 1st December 2019)
  • The draft service specification has been published and a draft toolkit for pharmacy teams will follow shortly

The launch date for the NHS Community Pharmacist Consultation Service (CPCS) has been set as 29th October 2019.

This date has been agreed by NHS England and NHS Improvement (NHSE&I), the Department of Health and Social Care (DHSC) and PSNC as part of the ongoing work to implement the first phase of the service, which will see NHS 111 call advisers referring suitable patients to community pharmacy.


To help pharmacy contractors and their teams to prepare to provide the service, which will connect patients who have a minor illness or need an urgent supply of a medicine with a community pharmacy, the draft service specification has been published on the NHS Business Services Authority (NHSBSA) website; the final version will be published by NHSE&I once it has completed its journey through their internal governance process.

A draft version of the toolkit to support pharmacy teams to provide the service will similarly be published in the next few days. PSNC will also publish a template standard operating procedure (SOP) for the service which contractors can amend and adopt for use in their pharmacy if they wish.

Pharmacy contractors can now register to provide the service via the NHSBSA Manage Your Service (MYS) portal. This includes claiming the Transition payment supplement, which will be £900 for those who claim by 1st December 2019.

PSNC and NHSE&I will be holding a joint webinar for pharmacy teams and others interested in learning more about the service and how to implement it; the date and time of the webinar will be announced shortly.

Commenting on the progress being made towards implementing the service, Alastair Buxton, Director of NHS Services at PSNC said:

“The launch of the CPCS on 29th October will be a landmark moment for community pharmacy’s expanding role within the NHS. This service will not only demonstrate the value community pharmacy can bring to patients, but it will also enable us to help the NHS to meet key targets.

“During the contract negotiations it became clear that the implementation of this service was of the highest priority for the NHS and HM Government. If community pharmacy can deliver this service successfully it will secure our place at the heart of primary care and will give the sector leverage for the future; if we choose to ignore what our customer wants, we will not be able to gain that leverage.

“I therefore encourage all contractors to register early to provide the service, both to show community pharmacy’s willingness to provide this type of clinical service and to take advantage of the supplement to the Transition payment.”

Further information

  • You can find out more information on the service on PSNC CPCS webpage.
  • Pharmacy contractors that have not previously registered for access to MYS should follow PSNC’s guidance on registering.
  • Before registering to provide the CPCS, pharmacy contractors should read the service specification to ensure they will be able to meet all the service requirements from 29th October 2019.
  • When registering to provide the service on the MYS portal, contractors will need to make the following declaration:

I am registering to provide the Community Pharmacist Consultation Service from this pharmacy.

I confirm that I have read the service specification and will be able to comply with its requirements and deal appropriately with any CPCS referrals from the service commencement date (29th October 2019).

I am claiming the CPCS Transition payment and understand that I am committing to provide the CPCS until 31st March 2020, unless exceptional circumstances prevent the pharmacy from providing the service. Where I withdraw from service provision prior to 31st March 2020 and NHS England do not believe exceptional circumstances apply, they may reclaim all or part of the CPCS Transition payment.

  • Multiple pharmacy contractors that would like to register more than one pharmacy to provide the service can email the NHSBSA MYS team ( to discuss how to bulk register pharmacies.
  • The Centre for Pharmacy Postgraduate Education (CPPE) has a range of training resources which can be used by pharmacists to prepare to provide the CPCS, including a self-assessment framework which helps you to identify gaps in your knowledge. Further information is available on the CPPE website.
  • The toolkit and SOP have been written by members of the Urgent Care Delivery and Implementation Group, which was set up by PSNC and NHSE&I to support rollout of the service. The group includes representatives from the NHS, DHSC, pharmacy contractors and the National Pharmacy Association.
  • After 1st December 2019, the Transition payment supplement falls to £600 and contractors can claim this if they register to provide the service by 15th January 2020. After 15th January 2020 no Transition payment supplement will be paid to contractors registering to provide the service.
  • CPCS replaces the NHS Urgent Medicines Supply Advanced Service (NUMSAS) and the Digital Minor Illness Referral Service pilots; these services will continue to be commissioned until 28th October 2019.

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