Pharmacy First Services 2016 – 2017


These services cease with effect from 31st March 2017 – please see the details of the new scheme with effect from 1st April 2017 by following this link.

Pharmacy First Schemes 2016-17

Please note the provision of the Winter Ailments Service ceased on the 31st March 2016 and claims for services up to that date had to be submitted by 30th June 2016.

Extension confirmation: Community pharmacies delivering Pharmacy First services:

“Pharmacy First” Devon wide pharmacy list:

General “Pharmacy First” Material:

Minor Ailments via PGDs

Service PGDs, Checklists & Protocols:

Service  PGD  Checklist & Protocols 
Chloramphenicol 0.5% Eye Drops Chloramphenicol 0.5% Eye Drops PGD July 2015 Chloramphenicol-0.5-eye-drops-April-14-checklist-Dec15
Fusidic Acid 2% Cream Fusidic Acid 2% Cream PGD July 2015  Fusidic 2% Cream Checklist
Nystatin Oral Suspension Nystatin Oral Suspension PGD July 2015  Nystatin Checklist
Timodine Cream Timodine Cream PGD July 2015  Timodine Cream Checklist
Trimethoprim 200mg Tablets Trimethoprim PGD July 2015 Trimethoprim Tablets checklist Protocol for Urinalysis

Emergency Supply Service

Support Material:

Item  North & East  South Devon & Torbay 
 Poster (Portrait)  N&E Poster  SD&T Poster
 Poster (Landscape)  N&E Land Poster  SD&T Land Poster

“Pharmacy First” Evaluation

Devon LPC and NEW Devon CCG have released their evaluation on the Prime Minsters Challenge Fund Devon Pharmacy First services. The evaluation covers the first five months of the three successful Pharmacy First services. The Pharmacy First services encompass three separate schemes: a “winter ailments” service providing access to Over-The-Counter (OTC) medications to vulnerable groups under a limited formulary; a minor ailments Patient Group  Direction (PGD) service covering bacterial conjunctivitis, impetigo, nappy rash, oral candidiasis and uncomplicated Urinary Tract Infections (UTIs) and an emergency supply service for patients who do not have access to their repeat medication. 

The evaluation showed that the Pharmacy First services help relieve the pressure on primary care and urgent care services saving General Practice doctor time of 465 hours (approximately 2,790 appointments saved) 303 hours of OOH GP time (approximately 1,818 appointments saved) and 35 hours for Accident and Emergency department (approximately 210 appointments saved). The total opportunity for monetary savings was forecasted to be over £40,000. The pharmacies provided over 8,000 patient consultations in the 5 months form November 2014 to end of March 2015, with significant provision on Saturdays and Sundays. Patient satisfaction was high with 100% of patients who completed the service user questionnaire reporting that they were happy with the service and would recommend it to friends and family. 

Pharmacy First Evaluation – June 2015 Pharmacy First Evaluation Appendix 1-2 (June 2015)

CPPE Accreditation for PGD Services

To start preparing for delivery of the services, all pharmacists who will be providing the minor ailments service need to complete the CPPE  “Responding to Minor Ailments” on-line training. (8 hours) Follow the link for the CPPE module The provision of self care messages will be key to the services being successful.  A link you may find helpful is the condition specific pharmacy self care advice pathways that were sent to pharmacies last year through the CCA, AIMp member companies and via the NPA as electronic resources to support community pharmacies. The link to the guides is http://www.selfcareforum.org/fact-sheets/. Self Care Fact Sheets are listed and linked below:

 CPPE also have a Self Care for Minor Ailments – using the RCGP e-learning course guide that was developed in conjunction with the RCGP, NHS England and the Proprietary Association of Great Britain.  This guide provides the pharmacy context for the RCGP self care e-learning programme so that pharmacy professionals are delivering similar self care messages as other healthcare professionals.